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FAQ

I LOVE POCKET SQUARES. DO YOU OFFER A MONTHLY SUBSCRIPTION SERVICE FOR THEM SO I CAN AUTOMATICALLY RECEIVE THEM IN THE MAIL?

YES! We call it a SQUAREscription. In fact, you only pay $19.99/month for each pocket square while signed up on a monthly SQUAREscription. We take all SQUARE-scription orders over the phone or e-mail, so please fill out the contact form and be sure to include your phone number and the best time to reach you. 

HOW MUCH IS SHIPPING?

USPS ground shipping across the U.S. is completely FREE! We also offer faster shipping options on our checkout page: 

USPS GROUND: FREE

2-DAY PRIORITY MAIL: $8

1-DAY PRIORITY EXPRESS: $25

DO YOU SHIP INTERNATIONALLY?

Yes. We ship worldwide. Shipping to Canada is $10 flat rate, and shipping to the rest of the world starts at $25. 

WHEN WILL MY ORDER SHIP?

In most cases, we ship orders within 24 hours of being processed.

I'VE RECEIVED MY ORDER # BUT I STILL HAVE NOT RECEIVED MY TRACKING #?

Processing an order can take as long as 3-5 days. You will be notified once an order ships. 

HOW LONG BEFORE I RECEIVE MY ARTSY POCKET IN THE MAIL?

The free USPS ground shipping option we provide usually takes 5-7 days to be delivered from the time we ship. 

DO YOU ACCEPT RETURNS? 

Yes. We want you to be completely satisfied with our products. We have a 30 day return policy so you have plenty of time to decide if Artsy Pocket is the right choice for you. Items must be unworn, in their original packaging, for a full refund. Store credit can be issued otherwise. Please email us immediately if you wish to return an item so we can further walk you through the process. Please read our return policy for more details.  

CAN I RETURN ITEMS THAT WERE CUSTOM ORDERED?

All custom orders and sale items are final sale and cannot be returned. Please contact us with any questions regarding returns.

WHAT SHOULD I DO WHEN MY ITEMS ARE DEFECTIVE?

Defects can occur in any manufacturing organization. If you have received a defective item, please email us immediately at info@artsypocket.com with a photo of the defect in the item. We will correct the issue for you.

WHY IS THERE SOME COLOR BLEED-THROUGH ON MY POCKET SQUARE?

During the printing process, it is common for the colors to bleed through the fabric. We do not consider that a defect, as long as the image on the front of the pocket square is unaffected. The backside of the square may have a more noticeable bleed-through, but that is not the side that is intended to be seen while wearing the pocket square. The reason for that is because the fabric we use is very thin in order to give our customers the best quality and silky smooth texture. 

CAN I MACHINE WASH AND IRON MY POCKET SQUARE?

Yes, both machine wash and ironing is safe. If you find that you are constantly needing to wash your pocket squares, we are curious to hear what uses you have for it outside of wearing it in your jacket's breast pocket. 

HOW CAN I SUBMIT MY ART/ILLUSTRATION TO ARTSY POCKET?

We love partnering up with various artists! We are open to considering any style of art for our pocket square designs. Please visit our Art Submission page for more details. All art submissions go through an approval process. You will be notified of our decision by email once the submission is made. 

DO I GET PAID IF MY SUBMITTED ARTWORK GETS APPROVED AND PRINTED ONTO POCKET SQUARES?

Before we start manufacturing pocket squares with your designs, we will first offer you a royalty/licensing agreement that would outline how much you would get paid. If both parties come to an agreement, we will proceed with the manufacturing process. The royalty fees are generally based on the percentage of each sale generated with your artwork. We always protect the artists' intellectual property.

CAN I ORDER A CUSTOM-DESIGNED POCKET SQUARE?

Please check out our Custom Order page for more details. We can make custom design incorporating logos, wedding dates, initials, specific color/pattern requests, special message, or use practically any photograph/image.